Privacy Policy
Last Updated: February 2, 2026
We take your privacy seriously. This policy explains what information we collect, why we collect it, how we use it, and what rights you have. We've written this in plain English because legal documents shouldn't require a law degree to understand.
What Information We Collect
Information You Give Us Directly
When you fill out our contact form or work with us, we collect:
- Your name, email address, and phone number
- Your company name and professional title/role
- Details about your book project (stage, goals, timeline)
- Which services you're interested in
- How you heard about us
- Any questions or additional information you choose to share
Information We Collect Automatically
When you visit our website, we automatically collect some technical information:
- Your IP address and general location
- Browser type and device information
- Pages you visit on our site and how long you stay
- How you found our website (referral source)
We collect this through cookies and analytics tools (primarily Google Analytics) to understand how people use our site and improve the experience.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule strategy calls
- Provide the services you've signed up for
- Send you email communications about your project and relevant services (only if you've agreed to receive them)
- Process payments for our services
- Improve our website and services
- Comply with legal obligations
We don't sell or rent your information to anyone. Period.
Who We Share Your Information With
We share your information only with service providers who help us run our business:
Slingshot (High Level) - Our CRM platform where we store contact information and manage email campaigns
Stripe - Our payment processor for handling transactions. They process payments securely, and we don't store your credit card information on our systems.
Google Analytics - Helps us understand how people use our website so we can make it better
Other Business Tools - We may use tools like Zoom for video calls, Calendly for scheduling, and ClickUp for project management. These tools only access information necessary to provide their specific function.
All of these service providers are contractually required to keep your information secure and confidential.
Your Email Preferences
When you submit our contact form, you agree to receive communications from us about your project and services that might be relevant to you. You can unsubscribe from our emails at any time by:
- Clicking the "unsubscribe" link at the bottom of any email we send
- Emailing us at success@redthreadbooks.com
We honor unsubscribe requests immediately. If you're an active client, you'll still receive important project-related communications, but we'll stop sending you general marketing emails.
How We Protect Your Information
We take data security seriously:
- Our website uses SSL encryption (that's the https:// in our URL)
- We limit access to your personal information to only those employees and contractors who need it to do their jobs
- Our service providers are required to maintain appropriate security measures
- We regularly review our security practices
That said, no method of transmission over the internet is 100% secure. We do our best to protect your information, but we can't guarantee absolute security.
How Long We Keep Your Information
We keep your information for as long as necessary to provide our services and comply with legal obligations. Here's what that means in practice:
Active clients: We keep your information throughout our working relationship and for a reasonable period afterward (typically 7 years for business records)
Prospective clients: If you inquire about our services but don't move forward, we'll keep your information for up to 3 years in case you decide to work with us later
Email subscribers: Until you unsubscribe or your email bounces repeatedly
Former clients: We keep project records and communications for 7 years for legal and tax purposes
If you want us to delete your information sooner, just ask. See "Your Rights" below.
Cookies
We use cookies (small text files stored on your device) to:
- Remember your preferences
- Understand how you use our website
- Improve your experience
You can control cookies through your browser settings. Note that disabling cookies may affect how our website functions.
Your Rights
You have rights regarding your personal information:
Access: You can ask what information we have about you
Correction: You can ask us to correct inaccurate information
Deletion: You can ask us to delete your information (with some exceptions for legal record-keeping)
Objection: You can object to how we process your information
Portability: You can ask for a copy of your information in a common format
Opt-out: You can unsubscribe from marketing emails anytime
To exercise any of these rights, email us at success@redthreadbooks.com. We'll respond within 30 days.
International Users & GDPR Compliance
We work with clients globally, including in the European Union. If you're in the EU, you have additional rights under the General Data Protection Regulation (GDPR):
Legal basis for processing: We process your information based on:
- Your consent (when you fill out our form and agree to communications)
- Contract performance (when you're a client)
- Legitimate business interests (improving our services, preventing fraud)
EU-specific rights: In addition to the rights listed above, you have the right to:
- Withdraw consent at any time
- Lodge a complaint with your local data protection authority
- Request restricted processing of your data
Data transfers: Your information may be transferred to and processed in the United States where our servers and service providers are located. We ensure appropriate safeguards are in place for these transfers.
Children's Privacy
Our services are not directed at children under 18, and we don't knowingly collect information from children. If you're under 18, please don't submit information through our website.
Third-Party Links
Our website may contain links to other sites. We're not responsible for the privacy practices of those sites. When you click a link to another site, we encourage you to read their privacy policy.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we'll update the "Last Updated" date at the top of this page. If we make significant changes, we'll notify you by email or through a notice on our website.
Continued use of our website or services after changes means you accept the updated policy.
Contact Us
Questions about this privacy policy or how we handle your information? Get in touch:
Email: success@redthreadbooks.com
Phone: (802) 688-1171
Address: [INSERT PHYSICAL ADDRESS]
We'll respond within 24 hours during business days.
Your California Privacy Rights
If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how we use it
- Right to delete your personal information
- Right to opt-out of the "sale" of personal information (we don't sell your information)
- Right to non-discrimination for exercising your rights
To exercise these rights, contact us using the information above.
The Bottom Line
We collect information to serve you better, not to be creepy. We protect it. We don't sell it. You can see it, correct it, or delete it anytime. If you have questions, just ask.